Returns & Exchanges – 30 Days to Decide

You have 30 days to calmly check whether a wrap or carrier works for you and your baby. Doesn't fit? Send it back your way: with your own courier or, if you live in a mainland EU country, with our DPD return label for 4 EUR (free if you exchange product). Customers outside the EU return at their own cost.

Baby slings and baby carriers are hard to judge through a screen. Only when you try them on, touch the fabric and see the weave in real life do you know whether the size, material and feel are right. That's why we give you a full month to decide and make returning as easy as buying. And if something isn't quite right, write to us – more often than not we can help you find something that is.

How to return a product – step by step

1. Register your return. Fill in the return form. It takes about two minutes and doesn't require an account – just your email address and order number.
2. Choose how to send it back. Either use our DPD return label (mainland EU only) or send the parcel yourself with any courier.
3. Pack and send the parcel. Make sure the packaging protects the product in transit.
4. Get your refund. We refund your payment after we receive and inspect the parcel, using the same payment method you used for the order.

Return options: DPD label or your own courier

Comparison of return options

	DPD return label	Your own courier
Available in	Mainland EU countries only	All countries
Cost	4 EUR, deducted from your refund (free if you exchange the product)	Paid by you, depends on the carrier
How it works	Register the return, receive a link, print the label and drop the parcel at a DPD Pickup point	Send with any courier and put your order number inside the parcel, send us tracking number to speed up custom clearance.

1. Return with our DPD label (mainland EU only)

The easiest way is to register your return using our return form. Within 1 business day you will receive a link to generate your DPD return label. If it doesn't arrive, write to us at info@littlefrog.shop.

The label costs 4 EUR, deducted from your refund. If you choose to exchange the product, the label is free.

Important: our return label is available only for mainland countries of the European Union. If you are located elsewhere (e.g. the UK, USA, Canada, Switzerland, Norway or any island), you return the product at your own expense.

How to send your parcel with DPD:

1. Register your return using the return form.
2. Wait for the email with the link to your return label.
3. Generate and print the label.
4. Pack the product securely.
5. Attach the label to the parcel.
6. Drop it off at a DPD Pickup point.
7. Keep the drop-off confirmation.

2. Return with your own courier

You can use any courier you like. Please put your order number inside the parcel so we can process your return quickly, and keep the tracking number.

Return address:
Little Frog / MPR
ul. Starograniczna 28
54-237 Wrocław
POLAND
tel. +48 71 769 15 99

Returning from outside the EU? Please send us the tracking number – it is required for smooth customs clearance.

What condition should the product be in?

The product should be clean and in good condition. Of course you can unpack it, look it over and try it on, just as you would in a physical shop. You can unfold a wrap, or fasten a carrier and check the adjustments.

Original packaging and tags are not required to accept a return. If you still have them, include them – it helps us identify the product – but their absence is never a reason to refuse a return.

If the product shows signs of use beyond a normal check – for example, it has been washed, stained or smells – we may reduce the refund by the amount of the loss in value. In that case we always contact you first, send photos if needed and explain the reason before deducting anything. You can then decide whether to accept the deduction or have the product sent back to you.

Your refund

We refund the money using the same payment method you used. If you paid cash on delivery, please give us a bank account number for the refund.

Refunds are processed within 2–3 business days after we receive and inspect the parcel. The statutory deadline is 14 days from receiving your withdrawal statement, and we always stay well within it.

We also refund the cost of the cheapest delivery option offered when you placed your order. If you chose a more expensive option, you cover the difference.

Customs duties and taxes: we cannot refund customs duties, taxes or import fees paid on delivery outside the EU. If you return the product, you may check with your local customs authorities whether you can reclaim these charges.

How does an exchange work?

Exchange for another product, size or colour

Register your return with the return form and select store credit as your refund method. After we receive and inspect your return, we add the credit to your account and you can use it for a new order. In an exchange, the DPD return label fee is not charged (mainland EU only).

Need a replacement quickly?

Don't want to wait? Place and pay for a new order right away. Once we receive and inspect your return, we refund your payment – and in an exchange we don't deduct the label fee.

Not sure about your size? Our size guide matches wrap length to your build and shows which version to pick.

Returns & Exchanges – Q&A

How many days do I have to return a product?

30 days from delivery. That is more than the 14 days required by law – we extended it so you have time to check your wrap or carrier calmly.

How much does the return label cost?

The DPD return label costs 4 EUR and is deducted from your refund, so you pay nothing when you send the parcel. It is available only in mainland EU countries. If you exchange the product, the label is free.

Is the return label available outside the EU?

No. Our DPD return label works only for mainland countries of the European Union. If you are in the UK, USA, Canada, Switzerland, Norway, on an island or elsewhere outside the mainland EU, you return the product at your own expense with any carrier you choose.

How do I return a product from outside the EU?

Send it back using any shipping method that is most convenient and cost-effective for you, put your order number inside the parcel, and email us the tracking number – we need it for smooth customs clearance.

Is an exchange free?

Yes. If you are in a mainland EU country and choose an exchange, it is free and the return label fee is not charged.

When will I receive the return label?

Within 1 business day after you register your return. If it doesn't arrive, write to us at info@littlefrog.shop.

Can I return the product with my own courier?

Yes. You don't have to use our label – choose any carrier or drop the parcel at a point of your choice. Keep the tracking number so you can follow the shipment.

Do I need to give a reason for the return?

No. Withdrawing from the contract doesn't require a reason. The comment field in the form is optional – if you fill it in, you help us improve our product descriptions, but it has no effect on accepting your return.

Do I need the original packaging and tags?

No, original packaging and tags are not required. Any packaging that protects the product in transit is enough.

What if the product shows signs of use or has been washed?

You can still register a return, but washing or visible use goes beyond a normal check, so we may reduce the refund, as the product cannot be resold as new. You will always be informed before the refund is processed and can decide whether to accept the deduction or have the product sent back to you.

When and how will I receive my refund?

Within 2–3 business days after we receive and inspect the parcel, using the original payment method. The statutory deadline is 14 days from receiving your withdrawal statement.

Will I get the delivery cost back?

Yes – we refund the cost of the cheapest delivery option available with your order. If you chose a more expensive option, you cover the difference.

Will customs duties and taxes be refunded?

No. We don't refund customs duties, taxes or import fees you paid on delivery. If you return the product, you can check with your local customs authorities whether you can reclaim these charges.

Can I return only part of my order?

Yes. In the form you select which items you are sending back. The rest stay with you, and the return applies only to the selected items.

How does an exchange work?

Select store credit when registering your return. Once processed, the credit is added to your account and can be used for a new order. If you want the new product quickly, place a new order right away – we'll refund the return after we receive it.

The product is damaged – is that also a return?

No, in that case please submit a complaint. You don't pay for sending the product back, and we handle it under the statutory warranty or our guarantee.

Need help?

Write to us at info@littlefrog.shop – we reply on business days and will guide you through your request step by step.

Want to return a product? Fill in the return form – it takes about two minutes and doesn't require an account.