How to return product?

Returns & Exchanges – Little Frog

You have 30 days to return your product

We want you to enjoy shopping with Little Frog without any worries. If the product doesn’t meet your expectations, the size or colour isn’t right, or you simply changed your mind, you can return it within 30 days from delivery.

Returning your order is simple. You can use our return label (available within the European Union and mainland Europe), or send the product back using your own preferred shipping method.

How to return a product?

1. Return with our DPD return label (EU only)

The easiest way is to register your return using our form: https://littlefrog.shop/en/returns-open.html.

After registering your return, you will receive a link to generate your DPD return label within 1 business day. If you don’t receive it, please contact us at: info@littlefrog.shop.

The cost of the return label is 4 EUR, which will be deducted from your refund. However, if you choose to exchange the product, the exchange is free and the return label fee will not be charged.

Important: The return label service is available only within the European Union and mainland Europe. Customers from outside the EU (e.g. UK, USA, Canada, islands) need to return the product at their own expense.

How to send your parcel with DPD?

1. Register your return via: https://littlefrog.shop/en/returns-open.html.
2. Wait for the email with your return label link.
3. Generate and print the label.
4. Pack the product securely.
5. Attach the label to the parcel.
6. Drop it off at a DPD Pickup point.
7. Keep the drop-off confirmation for your records.

2. Return using your own shipping method

You can return the product using any courier of your choice. Please include your order number inside the parcel to help us process your return quickly.

Return address:
Little Frog / MPR
ul. Starograniczna 28
54-237 Wrocław
POLAND
tel. +48 71 769 15 99

How does exchange work?

Exchange for another product

If you would like to exchange your product for a different model, size or colour, register your return using: https://littlefrog.shop/en/returns-open.html and select store credit as your refund method.

Once we receive and inspect your return, we will issue store credit to your account, which you can use to place a new order.

Need a replacement quickly?

If you don’t want to wait, you can place and pay for a new order immediately. After we receive and inspect your return, we will refund your payment. In case of exchange, we will not deduct the return label fee.

Important return information

• You have 30 days from delivery to return your order.
• Return label (EU only) costs 4 EUR.
• Exchanges are free of charge (no return label fee - EU only)
• The product does not need original packaging or tags.
• The product should be clean and in good condition.
• If the product shows signs of use, is dirty or washed, the refund amount may be reduced.
• We will always inform you before applying any deduction.
• Refunds are processed within 2–3 business days after inspection.

FAQ – Returns & Exchanges